My Library

LEADER 00000cam a2200265 a 4500 
008    220505s2022    enka     b    001 0 eng   
020    9781398606159|q(paperback) 
020    9781398606227|q(hardback) 
020    |z9781398606234|q(ebook) 
040    AE-AjAUL|cAE-ShKH 
050 00 HF5548.8|b.L493 2022 
100 1  Lilley, Roy C 
245 10 Dealing with difficult people :|bfast, effective 
       strategies for handling problem people /|cRoy Lilley. 
250    5th ed. 
260    London ;|aNew York :|bKogan Page,|c2022. 
300    viii, 168 p. :|bill. ;|c22 cm. 
490 0  Creating success 
500    KH-AUL-8. 
504    Includes bibliographical references and index. 
520    "Learn how to navigate the bullies, manipulators and 
       complainers who drive you mad. With example dialogue and 
       techniques, it will help you navigate tricky situations 
       situations and keep your cool. By understanding the 
       motives and individual behaviours of difficult people, you
       can learn to manage aggression, reduce awkwardness and 
       remain the better person. This 5th edition of the 
       bestselling Dealing with Difficult People features 
       practical exercises, useful templates and top tips you 
       need to get the best out of the worst, including how to 
       deal with difficult customers, dealing with difficult 
       people in the digital sphere, advice on beating bullies at
       their own game and how to deal with a boss who drives you 
       barmy. The Creating Success series of books... Unlock 
       vital skills, power up your performance and get ahead with
       the bestselling Creating Success series. Written by 
       experts for new and aspiring managers and leaders, this 
       million-selling collection of accessible and empowering 
       guides will get you up to speed in no time. Packed with 
       clever thinking, smart advice and the kind of winning 
       techniques that really get results, you'll make fast 
       progress, quickly reach your goals and create lasting 
       success in your career"--|cProvided by publisher. 
650  0 Psychology, Industrial 
650  0 Interpersonal conflict 
650  0 Problem employees