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LEADER 00000cam a2200277 a 4500 
001    u46071 
003    SIRSI 
008    181001s2018    xxua     b    001 0 eng d 
020    9781138738409 
020    9781138738386 (hardback : alk. paper) 
020    9781315184760 
050 00 HD62.17 |b.J47 2018 
100 1  Jeston, John 
245 10 Business process management :|bpractical guidelines to 
       successful implementations /|cJohn Jeston. 
250    4th ed. 
260    New York :|bRoutledge,|c2018. 
300    xxxvi,653 p.:|bill. ; |c24 cm. 
504    Includes bibliographical references and index. 
505  0 Frequently asked questions -- What is business process 
       management? -- How can we demystify business process 
       management? -- Who should be involved in bpm and what are 
       the critical success factors? -- When should you do BPM : 
       what are the main drivers and triggers? -- How should we 
       start BPM : bottom-up or top-down? -- Why is it important 
       to improve business processes before automating them? -- 
       What are the technology components of BPM? -- Should we be
       customer-centric? -- Why determining BPM foundations is a 
       critical first step? -- Why do you need a structured 
       approach to implementing BPM? -- BPM : how do you do it? -
       - 7FE framework overview -- Guidelines on how to use the 
       7FE framework -- Foundations phase -- Enablement phase -- 
       Launch pad phase -- Understand phase -- Innovate phase -- 
       People phase -- Develop phase -- Implement phase -- 
       Realize value phase -- Sustainable performance phase -- 
       Essential introduction -- Project management -- People 
       change management -- Leadership -- Embedding bpm in the 
       organization -- Introduction -- Case studies -- BPM 
       maturity -- Business process management maturity : what's 
       in a name? -- Appendices -- Appendix A: 7FE framework 
       summary -- Appendix B: 7 FE framework quality assurance 
       checklist -- Glossary -- References and bibliography -- 
       Index. 
650  0 Workflow |xManagement 
650  0 Reengineering (Management) 
650  0 Business planning 
650  0 Industrial management