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Book Cover
Book
Author Cook, Thomas A., 1953-

Title Excellence in managing worldwide customer relationships / Thomas A. Cook.

Imprint Boca Raton : CRC Taylor & Francis Group, [2017]

Copies

Location Call No. Status
 Female Library  HF5415.5 .C6638 2017    Available
 Male Library  HF5415.5 .C6638 2017    Available
Description xx, 358 pages ; 24 cm.
Series The global warrior series ; 5
Bibliography Includes bibliographical references and index.
Contents The challenges of customer service and business development in international business -- Establishing a robust and aggressive export sales and customer service strategy -- E-commerce -- Cargo loss control -- Regulatory and trade compliance concerns in international trade -- Utilizing service providers and other useful third parties to enhance your customer service capabilities -- Negotiating skill sets in global customer service -- Best practices in sales, business development and customer service -- Appendix.
Subject Customer services -- Management
Customer relations
Electronic commerce -- Management
Consumer satisfaction
ISBN 9781482226195 (alk. paper)
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