| Description |
x, 268 p. ; 25 cm. |
| Note |
A Gower Book. |
| Bibliography |
Includes bibliographical references (p. [257]-260) and index. |
| Contents |
Why process management is important -- Artisan heritage -- Man : the mind of the process -- Machine : the voice of the process -- Method : the techniques of process control -- Materials : the life-blood of the process -- Environment -- Changing the way we think -- Cause and effect : getting to the root cause -- Corrective and preventative actions : fixing the inevitable oops -- Process-driven quality systems -- Statistics and decision boundaries : data certainty -- Problem-solving tools and techniques -- Reducing the risk : the new paradigm -- Customers -- Process integrated accounting. |
| Added Author |
McVay, D. Wylie
|
| ISBN |
9781138255500 |
|
