Service intelligence : improving your bottom line with the power of IT service management / Sharon Taylor.
Imprint
Upper Saddle River, NJ : Prentice Hall, 2012
Copies
Location
Call No.
Status
Female Library
HD9696.67.A2 T39 2012
Available
Male Library
HD9696.67.A2 T39 2012
Available
Description
xi, 184 p. : ill. ; 24 cm.
Bibliography
Includes bibliographical references and index.
Contents
ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.