My Library

LEADER 00000cam a2200217 a 4500 
001    u47038 
003    SIRSI 
008    190331s2017    xxu      b    001 0 eng d 
020    9781138186095 
050 00 HD62.15 |bB433 2017 
100 1  Beckford, John, |d1958- 
245 10 Quality : |ba critical introduction / |cJohn Beckford. 
260    London ; |aNew York : |bRoutledge, Taylor & Francis Group,
       |c2017 
300    xvi, 303 p ; |c26 cm. 
504    Includes bibliographical references and index. 
650  0 Total quality management |vCase studies 
650  0 Service industries |xManagement |vCase studies 
650  0 Manufacturing industries |xManagement |vCase studies