| Edition |
1st Berrett-Koehler ed. |
| Description |
xiv, 201 p. : ill. ; 24 cm. |
| Note |
"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
What makes total quality management work? -- Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- Seven old tools -- Baldrige award -- Key resources for TQM |
| Subject |
Total quality management
|
| Added Author |
Sashkin, Marshall, 1944-
Total quality management
|
| ISBN |
1881052230 (acid-free recycled paper) : $27.95 |
|
1881052249 (acid-free recycled paper : pbk.) : $19.95 |
|
