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Book Cover
Book
Author Baker, Paul, 1972-

Title The language of patient feedback : a corpus linguistic study of online health communication / Paul Baker, Gavin Brookes and Craig Evans.

Imprint London ; New York : Routledge, Taylor & Francis Group, 2019.

Copies

Location Call No. Status
 Male Library  P128.C68 B34 2019    Available
 Male Library  P128.C68 B34 2019 c.2  Available
 Female Library  P128.C68 B34 2019    Available
 Female Library  P128.C68 B34 2019 c.2  Available
Description x, 245 p. : ill. ; 25 cm.
Series The Routledge applied corpus linguistics series
Note KH-AUL-4
Bibliography Includes bibliographical references (pages 228-240) and index.
Contents Introduction. The NHs, patient feedback and corpus linguistics -- What seems to be the trouble? identifying key areas of patient concern -- On a scale of 1 to 5 : comparing the rating scale with written feedback -- Rude receptionists, dismissive doctors and lovely nurses : comparing NHS providers and staff -- I have been a patient with this surgery all my life : age and evaluation -- Real men don't feel pain : language and gendered expectations -- Your feedback is important to us : staff replies to patient feedback -- Conclusion. The health of the NHS.
Subject Great Britain. National Health Service
Communication in medicine -- England
Corpora (Linguistics)
Physician and patient -- England
Added Author Brookes, Gavin (Linguist)
Evans, Craig (Linguist)
ISBN 9781138702776 (hardcover)
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