My Library

LEADER 00000cam a2200289 a 4500 
008    190111s2019    xxka   g b    001 0 eng d 
020    9781138702776 (hardcover) 
040    AE-AjAUL|cAE-ShKH 
042    pcc 
043    e-uk-en|ae-uk--- 
050    P128.C68|bB34 2019 
100 1  Baker, Paul,|d1972- 
245 14 The language of patient feedback :|ba corpus linguistic 
       study of online health communication /|cPaul Baker, Gavin 
       Brookes and Craig Evans. 
260    London ;|aNew York :|bRoutledge, Taylor & Francis Group,
       |c2019. 
300    x, 245 p. :|bill. ;|c25 cm. 
490 0  The Routledge applied corpus linguistics series 
500    KH-AUL-4 
504    Includes bibliographical references (pages 228-240) and 
       index. 
505 0  Introduction. The NHs, patient feedback and corpus 
       linguistics -- What seems to be the trouble? identifying 
       key areas of patient concern -- On a scale of 1 to 5 : 
       comparing the rating scale with written feedback -- Rude 
       receptionists, dismissive doctors and lovely nurses : 
       comparing NHS providers and staff -- I have been a patient
       with this surgery all my life : age and evaluation -- Real
       men don't feel pain : language and gendered expectations -
       - Your feedback is important to us : staff replies to 
       patient feedback -- Conclusion. The health of the NHS. 
610 10 Great Britain.|bNational Health Service 
650  0 Communication in medicine|zEngland 
650  0 Corpora (Linguistics) 
650  0 Physician and patient|zEngland 
700 1  Brookes, Gavin|c(Linguist) 
700 1  Evans, Craig|c(Linguist)