| Edition |
Second edition. |
| Description |
xvii, 300 p. : ill ; 23 cm. |
| Note |
Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. |
| Added Author |
Sigma Theta Tau International, issuing body
|
| Added Title |
Critical conversations. |
| ISBN |
9781945157905 (softcover : alk. paper) |
|
9781945157912 (epub) |
|
9781945157929 (PDF) |
|
9781945157936 (mobi) |
|
