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LEADER 00000cam  22004818i 4500 
005    20180829101135.0 
008    180827s2019    inu      b    001 0 eng   
010    2018041134 
019    20649433 
020    9781945157905 (softcover : alk. paper) 
020    |z9781945157912 (epub) 
020    |z9781945157929 (PDF) 
020    |z9781945157936 (mobi) 
035    (DNLM)101732993 
040    DNLM/DLC|erda|cDLC 
042    pcc 
050 00 RT82|b.C53 2019 
100 1  Clancy, Cheri,|d1972-|eauthor 
240 10 Critical conversations. 
245 10 Critical conversations in healthcare :|bscripts & 
       techniques for effective interprofessional & patient 
       communication /|cCheri Clancy. 
250    Second edition. 
260    Indianapolis, IN :|bSigma Theta Tau International Honor 
       Society of Nursing,|c2019. 
300    xvii, 300 p. :|bill ;|c23 cm. 
500    Preceded by: Critical conversations : scripts & techniques
       for effective interprofessional & patient communication / 
       Cheri Clancy. 2014. 
504    Includes bibliographical references and index. 
505 0  The importance of effective communication in healthcare --
       Body language exposed -- The emotionally intelligent and 
       emotionally competent nurse -- Mindful conversations -- 
       Mind over matter -- Impromptu scripting, phrasing, and 
       acronyms -- Interprofessional coaching conversations -- 
       Improving patient experience -- Fostering a healthy 
       workplace environment -- Organizational culture and 
       behavior. 
710 2  Sigma Theta Tau International,|eissuing body